Refund Policy

2.1 How to Cancel

You may cancel your subscription at any time through your account settings or by contacting us at support@postideas.co.

2.2 Cancellation Timing

To avoid being charged for the next billing period, you must cancel your subscription before your monthly or annual anniversary date.

• Monthly subscriptions: cancel before your monthly renewal date.
• Annual subscriptions: cancel before your annual renewal date.

2.3 Effective Date of Cancellation

• Cancellation takes effect at the end of your current billing period
• You retain access to your account and features until the end of the paid period
• No pro‑rated refunds are provided for early cancellation

Example: If your billing date is the 15th of each month and you cancel on the 10th, you will:

• Continue to have access until the 15th
• Not be charged on the 15th
• Lose access to your account on the 15th
• Forfeit all unused tokens on the 15th

4.1 No Credit Restoration

If you reopen your account after cancellation:

• Previous unused tokens are not restored
• You start with a fresh token allocation based on your new plan
• Previous favorites and saved insights may not be available
• Account history may be limited or unavailable

4.2 Starting Fresh

Reactivating your account is treated as a new subscription:

• New billing cycle begins
• New token allocation provided
• Previous balances are not carried over
• No retroactive credits applied

6.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us at support@postideas.co. We are committed to resolving legitimate billing issues.

6.3 Legitimate Disputes

For legitimate billing disputes, we will:

• Work with you to resolve the issue
• Provide documentation as needed
• Process refunds for verified errors

6.2 Chargeback Consequences

Initiating a chargeback without contacting us may result in:

• Immediate account suspension
• Permanent account termination
• Loss of all data, tokens, and saved content
• Inability to create new accounts
• Potential legal action for fraudulent chargebacks

7.1 Free Trial Structure

PostIdeas offers 2 free credits to new users:

• No credit card required
• No automatic billing or subscription
• Credits are associated with your email address and IP address
• Free credits allow you to test our AI content generation features

7.2 Free Trial Limitations

• One free trial per person: limited to one free trial per email address and IP address.
• 2 credits only: you receive exactly 2 free credits to try the service.
• No refunds or exchanges: free credits have no cash value and cannot be refunded.
• Cannot be combined: free credits cannot be combined with paid subscriptions.
• Expiration: free credits may expire (check your account for details).

7.3 After Free Credits Are Used

Once you use your 2 free credits:

• You must purchase a paid subscription to continue using the service
• You choose when and if to subscribe
• We will never charge you without your explicit authorization
• You can subscribe at any time through your account settings

7.4 Abuse Prevention

To prevent abuse of the free trial system:

• We track trials by email address and IP address
• Creating multiple accounts to obtain additional free credits is prohibited
• Accounts found abusing the free trial system will be terminated
• We reserve the right to deny free trial access if abuse is suspected

8.2 Extended Outages

In the rare case of extended service outages (72+ consecutive hours):

• We may provide account credit or token compensation
• This is at our sole discretion
• Cash refunds are not provided
• We will communicate via email about extended outages

9. Dissatisfaction with Service

9.1 No Satisfaction Guarantee

We do not offer refunds based on:

• Dissatisfaction with the service
• Not using the service
• Change of mind
• Finding a different service
• Not achieving expected results
• Quality of AI‑generated content ideas

10.1 Legal Compliance

This refund policy complies with applicable consumer protection laws. However, certain jurisdictions may require refunds under specific circumstances. If you believe you have a legal right to a refund under your local laws, contact us at support@postideas.co.

10.2 EU and UK Customers

If you are in the European Union or United Kingdom:

• You have a 14‑day cooling‑off period for distance contracts
• This applies only if you have not used the service
• Once you begin using the service, you waive this right
• Contact us within 14 days if you wish to exercise this right

10.3 Australian Customers

If you are in Australia:

• You have rights under Australian Consumer Law
• Services must be provided with acceptable quality
• We comply with Australian Consumer Guarantees
• Contact us for issues related to Australian Consumer Law